Shipping Policy of Melly Baby Shop:
At Melly Baby Shop, we are committed to providing efficient and timely shipping services to our customers across South Africa. This Shipping Policy outlines the details regarding the shipping and delivery of your orders placed on our website.
- Shipping Destinations:
- We offer shipping services nationwide within South Africa. Whether you’re in a major city or a remote area, we strive to reach you with our products.
- Order Processing Time:
- Once you place an order, we aim to process and prepare it for shipment as quickly as possible.
- Our standard order processing time is typically 1-2 business days. During peak periods or promotional events, processing times may vary slightly.
- Shipping Methods and Delivery Time:
- We work with reliable courier partners to ensure prompt and secure delivery of your orders.
- The estimated delivery time for most destinations within South Africa is between 2 to 4 working days.
- Please note that delivery times may vary depending on factors such as your location, courier availability, and any unforeseen circumstances beyond our control.
- Shipping Costs:
- Shipping costs are calculated based on the weight, dimensions, and destination of your order.
- The applicable shipping fees will be displayed during the checkout process, allowing you to review and confirm them before finalizing your purchase.
- Order Tracking:
- Once your order has been shipped, we will provide you with a tracking number via email.
- You can use this tracking number to monitor the progress of your shipment on the courier’s website and stay updated on its estimated delivery date.
- Order Modifications and Address Changes:
- If you need to modify your order or change the shipping address after it has been placed, please contact our customer service team as soon as possible.
- While we will do our best to accommodate your request, please note that changes may not be possible once the order has been shipped.
- Order Delivery and Receipt:
- It is important to provide accurate and complete shipping information to ensure the successful delivery of your order.
- Please ensure that someone is available at the designated shipping address to receive the package during the estimated delivery window.
- A signature may be required upon delivery to ensure safe receipt of your order.
- Undeliverable Packages:
- In the event that a package is deemed undeliverable due to an incorrect or incomplete address provided by the customer, refusal to accept the package, or failure to arrange re-delivery or pickup, the customer may be responsible for any return shipping fees or additional charges incurred.
- International Shipping:
- Currently, we do not offer international shipping. We only ship within South Africa.
If you have any further questions or require assistance regarding our shipping policy, please do not hesitate to contact our customer service team at admin@mellybabyshop.co.za. We are here to assist you and ensure a smooth and satisfactory shopping experience at Melly Baby Shop.
Thank you for choosing Melly Baby Shop!